Refund policy

At Becsa, we aim to provide a clear and convenient shopping experience for our customers. If you are not satisfied with your purchase, this Return and Refund Policy explains how to request a return, exchange, or refund for eligible products purchased through our online store.

Return Window

We accept eligible returns within 30 days of receiving your order.

To request a return, please contact us within the applicable return period and follow the instructions provided by our customer support team.

Item Condition Required for Return

  • Be unused and in their original condition.
  • Include original packaging, tags, straps, and accessories, where applicable.
  • Be accompanied by your order number or proof of purchase.
  • Not show signs of wear, damage, stains, or alterations.

How to Initiate a Return

To request a return, please follow these steps:

  • Contact our customer support team:
  • Email: support@becsa.shop
  • Phone: +1 323 435-3728
  • Include your Order Number and the item you wish to return. You may explain the reason for your return, but no reason is required when exercising your statutory right of withdrawal.
  • Our support team will review your request and provide return instructions.
  • Return Method: Returns are accepted by mail.
  • If a prepaid return label is provided, you will receive instructions by email on how to download and print it.

Please do not send a return to an address that has not been provided or confirmed by Becsa.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect handbag, Becsa will cover the necessary return shipping costs.

Change of Mind (Customer Remorse)

If you ordered the wrong style or color, or simply changed your mind, the customer is responsible for the actual return shipping cost.

Restocking Fee

Restocking Fee: $0.00

Becsa does not charge any restocking fees for eligible returns

Exchanges

We accept exchanges for eligible handbags, subject to product availability.

If you would like to exchange an item for a different style or color, please contact us at support@becsa.shop and provide your Order Number along with a brief explanation of your exchange request.

Our customer support team will review your request and provide further instructions.

Refunds 

Inspection

Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.

Refund Timing

After approval, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or card issuer.

Contact Information for Returns

For return requests, refund questions, or assistance with an order, please contact us using the details below.

Email: support@becsa.shop
Phone: +1 323 435-3728
Address: 1632 Ponty St, Los Angeles, CA 90047, United States

Customer Support Hours: 

  • Mon–Sat: 10:00 AM–7:00 PM
  • Sunday: Closed (PST)