Refund policy

At Becsa, your satisfaction and your pet's happiness are our top priorities. If for any reason you are not completely satisfied with your purchase, we are here to help. Our return and refund process is designed to be simple, fair, and transparent.

1. Return Window

You have 30 days from the date your item was delivered to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Condition of Items for Return

To be eligible for a return, your item must be in the same condition that you received it:

  • Unused and in its original packaging.
  • Free from pet hair, odors, or any signs of wear.
  • Must include all original tags and accessories.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Email our support team at support@becsa.shop with your Order Number and a clear reason for the return.
  2. Once your return is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and a return shipping label (if applicable based on the conditions below).
  3. Return Method: By Mail only.
  4. Return Label: You will receive instructions via email on how to Download and Print your return label.

4. Return Shipping Costs

We handle return shipping costs based on the reason for the return to ensure fairness:

  • Defective, Damaged, or Incorrect Products:
    If you receive a product that is defective, damaged during transit, or is not the item you ordered, Becsa will cover the entire return shipping cost. We will provide you with a prepaid return label, so there is no cost to you.
  • Change of Mind:
    If you are returning an item because you’ve changed your mind (e.g., you no longer want the item, or you selected the wrong style/size), the customer is responsible for the actual cost of return shipping.

5. Restocking Fee

We believe in a simple and fair shopping experience.

  • Restocking Fee: $0.00 (We do not charge any restocking fees on returns).

6. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

7. Exchanges

We offer exchanges for eligible items.

To request an exchange for a different product, please contact our customer support team.

  • Exchange requests must be made within the 30-day return window

  • The original item must be returned before the replacement is shipped

8. Damaged Items

If you notice any damage to your package upon delivery, please take photos and contact us immediately at support@becsa.shop so we can resolve the issue quickly.

Contact Us

If you have any questions about our Return and Refund Policy, please contact our support team:

Email: support@becsa.shop

Phone: +1 307-392-2040

Address: 20 N Gould St, Sheridan, WY 82801, United States

Business Hours: (Mon To Fri) 8 AM–5:30 PM (MST)

Response Time: We respond within 24 hours.