FAQ's

At Becsa, we aim to make shopping for handbags simple, convenient, and stress-free. If you cannot find the answer you need below, our customer support team is ready to help!

1. Where do you ship?

We currently ship within the United States.

2. Do you charge for shipping?

No! Shipping is always free on all orders, with no minimum purchase required.

3. How long will my order take to arrive?

  • Order Cut-Off Time: 3:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
  • Handling Time: 1–3 business days (Monday–Saturday)
  • Transit Time: 4–7 business days (Monday–Saturday)
  • Total Estimated Delivery Time: 5–10 business days

Please Note: Orders placed before the applicable cut-off time may be processed on the same business day. Orders placed after the cut-off time are generally processed on the next business day. Delivery times are estimates and may vary.

4. Can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email from us. This email will contain:

  • Your tracking number.
  • A direct link to track your package's journey.

Please allow up to 24-48 hours for the tracking information to become active on the carrier's website after you receive the confirmation email.

5. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@becsa.shop. We will do our best to assist you, but changes or cancellations cannot be guaranteed once order processing has started or the order has been shipped.

6. What is your return policy?

We accept eligible returns within 30 days of receiving your order.

  • Returned items must be unused and in their original condition.
  • Original packaging, tags, straps, and accessories must be included, where applicable.
  • Your order number or proof of purchase is required.
  • For change-of-mind returns, including ordering the wrong style or color, the customer pays the actual return shipping cost.
  • If an item is damaged, defective, or incorrect, Becsa covers the necessary return shipping costs.
  • Refunds are processed within 10 business days after we receive and inspect your return.
  • Restocking Fee: $0.00

For full details, please see our Return & Refund Policy Page.

7. What payment methods do you accept?

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover
  • Diners Club
  • JCB
  • Maestro

All prices on our website are displayed in United States Dollars (USD).

8. Is my personal information safe?

We take the privacy of our customers seriously and handle personal information in accordance with our Privacy Policy. Please review our Privacy Policy for details about how your information is collected, used, and protected.

9. How can I contact customer support?

We are happy to help with questions about orders, shipping, returns, payments, or our products.

Email: support@becsa.shop
Phone: +1 323 435-3728
Address: 1632 Ponty St, Los Angeles, CA 90047, United States

Customer Support Hours: 

  • Mon–Sat: 10:00 AM–7:00 PM
  • Sunday: Closed (PST)