FAQ's
Welcome to the Becsa FAQ page. We’ve compiled the most common questions our customers ask to help you have a smooth shopping experience. If you don’t find the answer you're looking for, feel free to contact us at support@becsa.shop.
1. General Information
Q: Where is Becsa located?
A: We are a USA-based company located at 20 N Gould St, Sheridan, WY 82801, United States.
Q: How can I contact customer support?
A: You can reach us via email at support@becsa.shop or call us at +1 307-392-2040.
2. Shipping & Delivery
Q: How much does shipping cost?
A: Shipping is completely FREE on all orders delivered within the United States. There are no hidden fees or minimum purchase requirements.
Q: Where do you ship to?
A: Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
Q: How long will it take to receive my order?
A: Total delivery time is 5-9 business days.
- Handling Time: 1-3 business days (Monday-Friday).
- Transit Time: 4-6 business days (Monday-Friday).
Q: How can I track my order?
A: Once your order is shipped, we will send you an email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.
3. Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, Amex, Discover, etc.) and digital wallets like PayPal, Amazon Pay, Google Pay, Apple Pay, and even USDC cryptocurrency.
Q: Is my payment secure?
A: Yes! Our website uses SSL encryption to protect your data, and all payments are processed through PCI-compliant secure gateways. We never store your full card details.
4. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. If you are not satisfied, you can request a return within this period.
Q: Is there a restocking fee?
A: No! We do not charge any restocking fees ($0.00 Restocking Fee).
Q: Who pays for return shipping?
- If the item is damaged, defective, or incorrect, Becsa covers the return shipping cost.
- If you changed your mind, the customer is responsible for the return shipping cost.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we will process your refund within 7 business days to your original payment method.
5. Product Safety (Pet Niche)
Q: Are Becsa products safe for my pets?
A: Absolutely. Safety is our top priority. We source products made from non-toxic, pet-safe, and high-quality materials to ensure your furry friends are always safe while playing or eating.
Q: What should I do if my pet damages a toy?
A: While our products are durable, no toy is indestructible. We recommend supervising your pet during play and replacing any toy that becomes excessively worn or broken.